FAKTOR YANG MEMENGARUHI JOB PERFORMANCE PEGAWAI GENERASI MILENIAL
FACTORS AFFECTING THE JOB PERFORMANCE OF MILLENIAL EMPLOYEES
DOI:
https://doi.org/10.31092/jpbc.v5i2.1292Abstract
Job performance of employees from the millennial generation is starting to be studied a lot because the proportion is starting to increase. Leadership style and job satisfaction are factors that are suspected to affect job performance. This study aims to examine the effect of ethical leadership, authentic leadership on job performance mediated by job satisfaction. This study was a cross-sectional design involving 350 millennial generation employees at the Tanjung Priok Customs and Excise Main Service Office, which were selected by purposive sampling. Data were analyzed using Structural Equation Modeling (SEM) with AMOS 26 software. The results of this study indicate that ethical leadership has a positive effect on job satisfaction and negative effect on job performance, but not significant. Meanwhile, authentic leadership has a positive and significant effect on job satisfaction, but not significantly on job performance. In addition, this study also finds that job satisfaction has a positive and significant effect on job performance and acts as a mediator in the influence of authentic leadership and ethical leadership on job performance. These results build and enrich models of the influence of ethical leadership, authentic leadership, job satisfaction on job performance in existing. In addition, this study recommends that superiors have a personality that is liked by their subordinates, so that it has an impact
Keywords: ethical leadership, authentic leadership, job satisfaction, job performance, millennial generation employees.
Job performance pegawai dari generasi milenial menjadi hal yang mulai banyak diteliti karena proporsinya mulai meningkat. Gaya kepemimpinan dan kepuasan kerja merupakan faktor yang ditengarai memengaruhi job performance. Penelitian ini bertujuan menguji pengaruh ethical leadership, authentic leadership terhadap job performance yang dimediasi job satisfaction. Penelitian ini berdesain crosssectional yang melibatkan 350 pegawai generasi milenial Kantor Pelayanan Utama Tipe A Bea dan Cukai Tanjung Priok yang dipilih secara purposive sampling. Data dianalisis menggunakan Structural Equation Modelling (SEM) dengan perangkat lunak AMOS 26. Hasil penelitian ini menunjukkan bahwa ethical leadership berpengaruh positif terhadap job satisfaction dan negatif terhadap job performance, tetapi tidak signifikan. Sementara itu, authentic leadership berpengaruh positif dan signifikan terhadap job satisfaction, tetapi tidak signifikan terhadap job performance Selain itu, penelitian ini juga mendapatkan bahwa job satisfaction berpengaruh positif dan signifikan terhadap job performance dan berperan sebagai mediator dalam pengaruh authentic leadership  dan ethical leadership terhadap job performance. Hasil ini membangun dan memperkaya model pengaruh ethical leadership, authentic leadership, job satisfaction terhadap job performance yang sudah ada. Selain itu, penelitian ini merekomendasikan agar atasan memiliki kepribadian yang disenangi bawahan, sehingga berdampak pada job satisfaction dan job performance bawahan.
Kata Kunci: ethical leadership, authentic leadership, job satisfaction, job performance, pegawai generasi milenial.
References
DAFTAR PUSTAKA
Agusniwar, I., Azis, N., & Darsono, N. (2017). Pengaruh kompleksitas tugas dan locus of control terhadap kinerja karyawan. Jurnal Magister Manajemen Fakultas Ekonomi Dan Bisnis Unsyiah, 1(1), 16–24. http://www.jurnal.unsyiah.ac.id/JMM/article/viewFile/8612/6947
Ahamefula, M. K. (2019). The relationship between ethical leadership and organizational success, the mediating role of employees’ job satisfaction [USA: Dissertation, Gonzaga University]. In ProQuest Dissertations and Theses. https://search.proquest.com/docview/2209763723?accountid=8015
Ahn, J., Lee, S., & Yun, S. (2016). Leader’s core self-evaluation, ethical leadership, and employee’s job performance: The moderating role of employee’s exchange ideology. Journal Bus Ethics, 148, 457–470. https://doi.org/10.5465/AMBPP.2013.242
Al Halbusi, H., Williams, K. A., Ramayah, T., Aldieri, L., & Vinci, C. P. (2020). Linking ethical leadership and ethical climate to employees’ ethical behavior: the moderating role of person–organization fit. Personnel Review, 50(1), 159–185. https://doi.org/10.1108/PR-09-2019-0522
Ashraf, M. A. (2020). Demographic factors, compensation, job satisfaction and organizational commitment in private university: an analysis using SEM. Journal of Global Responsibility, 11(4), 407–436. https://doi.org/10.1108/jgr-01-2020-0010
Avolio, B. J., Gardner, W. L., Walumbwa, F. O., Luthans, F., & May, D. R. (2004). Unlocking the mask: A look at the process by which authentic leaders impact follower attitudes and behaviors. Leadership Quarterly, 15(6), 801–823. https://doi.org/10.1016/j.leaqua.2004.09.003
Bakhtiar, A. S. (2016). Pengaruh Corporate Ethical Values dan Job Satisfaction Terhadap Turnover Intention Pegawai di Wilayah DKI Jakarta. Ma.-IBS, 20121111022, 1–15.
Bakotic, D. (2016). Relationship between job satisfaction and organisational performance. Economic Research, 29(1), 118–130. https://doi.org/10.1080/1331677X.2016.1163946
Bouckenooghe, D., Zafar, A., & Raja, U. (2015). How ethical leadership shapes employees’ job performance: The mediating roles of goal congruence and psychological capital. Journal of Business Ethics, 129(2), 251–264. https://doi.org/10.1007/s10551-014-2162-3
Brown, M. E., Trevino, L. K., & Harrison, D. A. (2005). Ethical leadership: A social learning perspective for construct development and testing. Organizational Behavior and Human Decision Processes, 97(2), 117–134. https://doi.org/10.1016/j.obhdp.2005.03.002
Cai, M., Du, H., Zhao, C., & du, W. (2014). Relationship between employees’ performance and social network structure: An empirical research based on a SME from a whole-network perspective. Chinese Management Studies, 8(1), 85–108. https://doi.org/10.1108/CMS-09-2013-0156
Caillier, J. G. (2010). Factors affecting job performance in public agencies. Public Performance & Management Review, 34(2), 139–165. https://doi.org/10.2753/pmr1530-9576340201
Chang, W., Busser, J., & Liu, A. (2020). Authentic leadership and career satisfaction: the meditating role of thriving and conditional effect of psychological contract fulfillment. International Journal of Contemporary Hospitality Management, 32(6), 2117–2136. https://doi.org/10.1108/IJCHM-06-2019-0551
Chiu, W., Won, D., & Bae, J. sup. (2019). Internal marketing, organizational commitment, and job performance in sport and leisure services. Sport, Business and Management: An International Journal, 10(2), 105–123. https://doi.org/10.1108/SBM-09-2018-0066
Chughtai, A. (2018). Authentic leadership, career self-efficacy and career success: a cross-sectional study. Career Development International, 23(6–7), 595–607. https://doi.org/10.1108/CDI-05-2018-0160
Covelli, B. J., & Mason, I. (2017). Linking Theory to Practice: Authentic Leadership. Academy of Strategic Management Journal, 16(3), 1–10. https://doi.org/10.4324/9781315194790
Craig, P. (2013). The relationship between leadership and employee job satisfaction in a military community. USA: Dissertation, University of Phoenix.
Darvish, H., & Rezaei, F. (2011). The impact of authentic leadership on job satisfaction and team commitment. Management & Marketing, 6(3), 421–436.
Emilisa, N., Putra, D. P., & Yudhaputri, E. A. (2018). Perceived external prestige, deviant workplace behavior dan job satisfaction. Jurnal Manajemen Dan Pemasaran Jasa, 11(2), 247–261. https://doi.org/10.25105/jmpj.v11i2.2959
Fitriana, A. D., & Arjanggi, R. (2020). Ethical leadership dan komitmen organisasi sebagai prediktor intensi turnover karyawan. Proyeksi, 15(1), 115–125. https://doi.org/10.30659/jp.15.1.1-11
George, J. M., & Zhou, J. (2007). Dual tuning in a supportive context: Joint contributions of positive mood, negative mood, and supervisory behaviors to employee creativity. Academy of Management Journal, 50(3), 605–622. https://doi.org/10.5465/AMJ.2007.25525934
Ghujil, H. S. (2020). Examining the relationship between ethical leadership and job performance through job satisfaction , employee organizational commitment , and employee trust. San Diego: Dissertation, Alliant International University.
Harmoko, & Sulistyo, H. (2012). Peran kepemimpinan etis dan pemberdayaan psikologi terhadap kepuasan untuk meniingkatkan kinerja atlet pplp sulawesi tenggara. Ekobis, 15(2), 45–54.
Hitchcock, T. (2019). A study of the relationship between authentic leadership and job satisfaction in public education. USA: Dissertation, Indiana State University.
Javed, M., Balouch, R., & Hassan, F. (2014). Determinants of job satisfaction and its impact on Employee performance and turnover intentions. International Journal of Learning and Development, 4(2), 120–140. https://doi.org/10.5296/ijld.v4i2.6094
Kementerian PPPA dan BPS. (2018). Profil generasi milenial Indonesia. Diunduh 3 Pebruari 2021, Dari Situs World Wide Web: https://www.kemenpppa.go.id/lib/uploads/list/9acde-buku-profil-generasi-milenia.pdf
Khan, S., Muhammad, B., Afridi, G. W., & Sarwar, I. (2017). Effect of authentic leadership on job satisfaction and employee engagement. City University Research Journal, 07(01), 151–166.
Khokhar, A. M., & Rehman, M. Z. (2017). Linking ethical leadership to employees’ performance: Mediating role of organizational citizenship behavior and counterproductive work behavior. Pakistan Journal of Commerce and Social Sciences, 11(1), 321–350.
Kupperschmidt’s. (2000). Generation X and the Public Employee. Public Personal Management.
Lambert, E., & Hogan, N. (2009). The importance of job satisfaction and organizational commitment in shaping turnover intent: A test of a causal model. Criminal Justice Review, 34(1), 96–118. https://doi.org/10.1177/0734016808324230
Laurensia, R. (2004). Pengaruh gaya kepemimpinan transformasional dengan kepuasan kerja karyawan dan komitmen organisasi. Depok: Tesis, Universitas Indonesia.
Lehman, M. D. (2017). Relationship between perceived authentic leadership and job satisfaction among public relations professionals. USA: Dissertation, Capella University.
Leigh, J. (2014). Modelling suggests authentic leadership from managers influences structural empowerment, job satisfaction and self-rated performance among nurses. Evidence-Based Nursing, 17(2), 55–56. https://doi.org/10.1136/eb-2013-101424
Leroy, H., Anseel, F., Gardner, W. L., & Sels, L. (2015). Authentic leadership, authentic followership, basic need satisfaction, and work role performance: A cross-level study. Journal of Management, 41(6), 1677–1697. https://doi.org/10.1177/0149206312457822
Leroy, H., Palanski, M., & Simons, T. (2012). Authentic leadership and behavioral integrity as drivers of follower commitment and performance. Journal of Business Ethics, 107(3), 255–264. https://doi.org/10.1007/s10551-011-1036-1
Li, C., & Bao, Y. (2020). Ethical leadership and positive work behaviors: A conditional process model. Journal of Managerial Psychology, 35(3), 155–168. https://doi.org/10.1108/JMP-10-2018-0475
Nasution, N. A. (2020). Pengaruh Komitmen Organisasional dan Kepemimpinan Otentik Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening. Universitas Islam Indonesia, Yogyakarta.
Northouse, P. (2001). Development of a questionnaire to measure leadership ethics. In Miami: Annual Meeting of The International Leadership Association.
Olaniyan, O. S., & Hystad, S. W. (2016). Employees’ psychological capital, job satisfaction, insecurity, and intentions to quit: The direct and indirect effects of authentic leadership. Revista de Psicologia Del Trabajo y de Las Organizaciones, 32(3), 163–171. https://doi.org/10.1016/j.rpto.2016.09.003
Parengkuan, E., & Tumewu, B. (2020). Generation Gap(less): Seni Menjalin Relasi Antargenerasi. Jakarta: Gramedia.
Petan, L. (2016). The influence of authentic leadership dimensions on organizational commitment and follower job performance of romanian it workers : The mediating role of trust. Romania: Dissertation, Regent University.
Phuong, T. T. K., & Vinh, T. T. (2020). Job satisfaction, employee loyalty and job performance in the hospitality industry: A moderated model. Asian Economic and Financial Review, 10(6), 698–713. https://doi.org/10.18488/journal.aefr.2020.106.698.713
Purwanto, A., & Asbari, M. (2020). Model pengaruh gaya kepemimpinan authentic, authoritarian, transformational, transactional berpengaruh terhadap kinerja. EduPsyCouns: Journal of Education, Psychology and Counseling, 2(1), 227–245.
Qing, M., Asif, M., Hussain, A., & Jameel, A. (2019). Exploring the impact of ethical leadership on job satisfaction and organizational commitment in public sector organizations: the mediating role of psychological empowerment. Review of Managerial Science, 14(6), 1405–1432. https://doi.org/10.1007/s11846-019-00340-9
Rafi, A. (2021). The effect of authentic leadership on career satisfaction and job performance mediated by learning. Jakarta: Skripsi, Trisakti University.
Ren, S., & Chadee, D. (2017). Ethical leadership, self-efficacy, and job satisfaction in China: the moderating role of guanxi. Emerald Publising, 46(2), 371–388. https://doi.org/10.1108/PR-08-2015-0226
Republika. (2021). BPS: Gen Z dan Milenial dominasi penduduk Indonesia. Diunduh 3 Pebruari 2021, Dari Situs World Wide Web: Repubika.Co.Id. https://www.republika.co.id/berita/qna4mf457/bps-gen-z-dan-milenial-dominasi-penduduk-indonesia
Robbins, S. P., & Judge, T. A. (2019). Organizational Behavior (18th ed.). New York: Pearson Education.
Sarkomi, A. S. (2018). Peranan generasi "Y†(Milenial) dalam pembangunan bangsa. Diunduh 3 Pebruari 2021, Dari Situs World Wide Web: https://palembang.tribunnews.com/2018/09/10/peranan-generasi-y-milenial-dalam-pembangunan-bangsa
Shafique, I., Kalyar, M. N., & Ahmad, B. (2018). The nexus of ethical leadership, job performance, and turnover intention: the mediating role of job satisfaction. Interdisciplinary Description of Complex Systems, 16(1), 71–87. https://doi.org/10.7906/indecs.16.1.5
Siengthai, S., & Pila-Ngarm, P. (2016). The interaction effect of job redesign and job satisfaction on employee performance. Evidence-Based HRM, 4(2), 162–180. https://doi.org/10.1108/EBHRM-01-2015-0001
Soeharto, T. N. E. D. (2010). Konflik pekerjaan †Keluarga dengan kepuasan kerja : Metaanalisis. Jurnal Psikologi, 37(1), 189–194.
Spector, P. (1997). Job satisfaction : application, assesment, cause, and consequences. Thousand Oaks, CA: SAGE Publication.
Springer, G. J. (2011). A study of job motivation, satisfaction, and performance among bank employees. Journal of Global Business Issues, 5(1), 29.
Tan, L. P., Yap, C. S., Choong, Y. O., Choe, K. L., Rungruang, P., & Li, Z. (2019). Ethical leadership, perceived organizational support, and citizenship behaviors: The moderating role of ethnic dissimilarity. Leadership and Organization Development Journal, 40(8), 877–897. https://doi.org/10.1108/LODJ-04-2019-0160
Trevino, L. K., Brown, M., & Hartman, L. P. (2003). A qualitative investigation of perceived executive ethical leadership: Perceptions from inside and outside the executive suite. Human Relations, 56(1), 5–37. https://doi.org/10.1177/0018726703056001448
Tsui, A. S., Pearce, J. L., Porter, L. W., & Tripoli, A. M. (1997). Alternative approaches to the employee-organization relationship: Does investment in employees pay off? Academy of Management Journal, 40(5), 1089–1121.
Tu, Y., Lu, X., & Yu, Y. (2016). Supervisors’ ethical leadership and employee job satisfaction: A social cognitive perspective. Journal of Happiness Studies, 18(1), 229–245. https://doi.org/10.1007/s10902-016-9725-1
Walumbwa, F. O., Avolio, B. J., Gardner, W. L., Wernsing, T. S., & Peterson, S. J. (2008). Authentic leadership: Development and validation of a theory-based measure. Journal of Management, 34(1), 89–126. https://doi.org/10.1177/0149206307308913
Walumbwa, Fred O., Mayer, D. M., Wang, P., Wang, H., Workman, K., & Christensen, A. L. (2011). Linking ethical leadership to employee performance: The roles of leader-member exchange, self-efficacy, and organizational identification. Organizational Behavior and Human Decision Processes, 115(2), 204–213. https://doi.org/10.1016/j.obhdp.2010.11.002
Wang, C.-H., & Chen, H.-T. (2020). Relationships among workplace incivility, work engagement and job performance. Journal of Hospitality and Tourism Insights, 3(4), 415–429. https://doi.org/10.1108/jhti-09-2019-0105
Wei, F., Li, Y., Zhang, Y., & Liu, S. (2018). The interactive effect of authentic leadership and leader competency on followers’ job performance: The mediating role of work engagement. Journal of Business Ethics, 153(3), 763–773. https://doi.org/10.1007/s10551-016-3379-0
Weiss, D. J., Dawis, R. V., England, G. W., & Lofquist, L. H. (1967). Manual for the Minnesota Satisfaction Questionnaire. In Manual for the Minnesota Satisfaction Survey. Minnesota: University of Minnesota Publisher.
Wirtama, I. B. S., Darsono, J. T., & Sumarsono, T. G. (2020). Job Satisfaction as a Mediating of Leadership Style and Organizational Culture on Employee Performance of Togamas Discount Bookstore,Indonesia. International Journal of Advances in Scientific Research and Engineering, 06(01), 15–22. https://doi.org/10.31695/ijasre.2020.33677
Wong, C. A., & Laschinger, H. K. S. (2013). Authentic leadership, performance, and job satisfaction: The mediating role of empowerment. Journal of Advanced Nursing, 69(4), 947–959. https://doi.org/10.1111/j.1365-2648.2012.06089.x
Yvonne, W., Rahman, R. H. A., & Long, C. S. (2014). Employee job satisfaction and job performance: A case study in a franchised retail-chain organization. Research Journal of Applied Sciences, Engineering and Technology, 8(17), 1875–1883. https://doi.org/10.19026/rjaset.8.1176
Zeb, A., Rehman, F., Imran, M., Ali, M., & Almansoori, R. G. (2020). Authentic leadership traits, high-performance human resource practices and job performance in Pakistan. International Journal of Public Leadership, 16(3), 299–317. https://doi.org/10.1108/ijpl-02-2020-0011
Downloads
Published
How to Cite
Issue
Section
License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) before and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.