ANALYSIS OF IMPLEMENTATION WORK FROM HOME ON EMPLOYEES MENTAL WORKLOAD IN CUSTOMS AND EXCISE MAJOR SERVICING OFFICE TYPE A TANJUNG PRIOK

Authors

  • Bryan Habib Gautama Direktorat Jenderal Bea dan Cukai
  • Indira Dian Fadhilah Direktorat Jenderal Bea dan Cukai
  • Agung Wibowo Direktorat Jenderal Bea dan Cukai

DOI:

https://doi.org/10.31092/jpbc.v4i2.957

Abstract

ABSTRACT:

The purpose of this research is to analyze the implementation of Work From Home (WFH) on the mental workload of employees. The mental workload values were analyzed using the NASA-TLX method. This method measures 6 aspects that affect on mental workload, namely Mental Demand, Physical Demand, Temporal Demand, Performance, Effort and Frustration Level. Researchers conducted different tests on two working conditions, namely normal working/Work From Office (WFO) and Work From Home (WFH). Based on the test results with the Wilcoxon Signed Rank Test, the p value is 0.00 which is smaller than the alpha of 5%. This shows that there is a difference in the mental workload of employees after the implementation of WFH. In addition, the mental workload condition at the Customs and Excise Major Service Office Type A of Tanjung Priok after the implementation of WFH shows a decrease in the average mental workload value of employees by 9.49%.

Keywords: Mental Workload, Work From Office, Work From Home, NASA-TLX, Difference Test.

ABSTRAK:

Penelitian ini bertujuan untuk menganalisis pemberlakuan Work From Home (WFH) terhadap beban kerja mental pegawai. Nilai beban kerja mental dianalisis menggunakan metode NASA-TLX. Metode ini mengukur 6 aspek yang mempengaruhi beban kerja mental yaitu Mental Demand, Physical Demand, Temporal Demand, Performance, Effort, dan Frustration Level. Peneliti melakukan uji beda terhadap dua kondisi kerja yaitu kerja normal/Work From Office (WFO) dan Work From Home (WFH). Berdasarkan hasil pengujian dengan Wilcoxon Signed Rank Test, diperoleh nilai p value sebesar 0.00 lebih kecil dibandingkan alfa sebesar 5%. Hal ini menunjukkan bahwa ada perbedaan beban kerja mental pegawai setelah pemberlakuan WFH. Selain itu, kondisi beban kerja mental pada Kantor Pelayanan Utama Bea dan Cukai Tipe A Tanjung Priok setelah pemberlakuan WFH menunjukkan penurunan nilai rata-rata beban kerja mental pegawai sebesar 9,49%.

Kata Kunci: Beban Kerja Mental, Work From Office, Work From Home, NASA-TLX, Uji Beda.

Author Biographies

Bryan Habib Gautama, Direktorat Jenderal Bea dan Cukai

Kantor Pelayanan Utama Bea dan Cukai Tipe A Tanjung Priok

Indira Dian Fadhilah, Direktorat Jenderal Bea dan Cukai

Kantor Pelayanan Utama Bea dan Cukai Tipe A Tanjung Priok

Agung Wibowo, Direktorat Jenderal Bea dan Cukai

Kantor Pelayanan Utama Bea dan Cukai Tipe A Tanjung Priok

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Published

2020-12-07

How to Cite

Gautama, B. H., Fadhilah, I. D., & Wibowo, A. (2020). ANALYSIS OF IMPLEMENTATION WORK FROM HOME ON EMPLOYEES MENTAL WORKLOAD IN CUSTOMS AND EXCISE MAJOR SERVICING OFFICE TYPE A TANJUNG PRIOK. JURNAL PERSPEKTIF BEA DAN CUKAI, 4(2). https://doi.org/10.31092/jpbc.v4i2.957

Issue

Vol. 4 No. 2 (2020)

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Articles

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