The Role of Transformational Leadership in the Successful Implementation of Information Systems in the Government Sector

Ryan Faradina; Azas Mabrur

doi:10.31092/jpkn.v5i1.2293

Authors

Ryan Faradina Politeknik Keuangan Negara STAN
Azas Mabrur Politeknik Keuangan Negara STAN https://orcid.org/0000-0001-9279-0430

DOI:

https://doi.org/10.31092/jpkn.v5i1.2293

Keywords:

DeLone and McLean, IS success model, SAKTI, System quality, Transformational leadership

Abstract

This study examines the mediating role of transformational leadership in the successful implementation of information systems in government. Unlike previous research conducted in the commercial sector, the implementation of information systems in the government sector is mandatory so operational variables need to be modified. The data used are primary data collected from 86 respondents who are information system operators. Analysis was performed using Partial Least Square (PLS) SEM. The results of the study show that system quality, information quality, and service quality have a positive effect on the successful implementation of information systems in government. These results also prove that transformational leadership mediates the relationship between overall quality and information system usage. This supports the hypothesis regarding the importance of transformational leadership in the successful implementation of information systems.

References

Acton, T., Halonen, R., Conboy, K., & Golden, W. (2009). DeLone & McLean’s success model as a descriptive tool in evaluating the use of a virtual learning environment.

Adamson, I., & Shine, J. (2003). Extending the new technology acceptance model to measure the end user information systems satisfaction in a mandatory environment: A Bank’s Treasury. Technology Analysis and Strategic Management, 15(4), 441–455. https://doi.org/10.1080/09537320300013603

Ajzen, I., & Fishbein, M. (1980). (1980). Understanding attitudes and predicting social behavior. Englewood Cliffs, NJ.

Aldholay, A. H., Isaac, O., Abdullah, Z., & Ramayah, T. (2018). The role of transformational leadership as a mediating variable in DeLone and McLean information system success model: The context of online learning usage in Yemen. Telematics and Informatics, 35(5), 1421–1437. https://doi.org/10.1016/j.tele.2018.03.012

Aldholay, A., Abdullah, Z., Isaac, O., & Mutahar, A. M. (2020). Perspective of Yemeni students on use of online learning: Extending the information systems success model with transformational leadership and compatibility. Information Technology and People, 33(1), 106–128. https://doi.org/10.1108/ITP-02-2018-0095

Alos-Simo, L., Verdu-Jover, A. J., & Gomez-Gras, J.-M. (2017). How transformational leadership facilitates e-business adoption. Industrial Management & Data Systems.

Bai, Y., Lin, L., & Li, P. P. (2016). How to enable employee creativity in a team context: A cross-level mediating process of transformational leadership. Journal of Business Research, 69(9), 3240–3250.

Bass, B. M. (1985). Leadership and performance beyond expectations. Collier Macmillan.

Boerner, S., Eisenbeiss, S. A., & Griesser, D. (2007). Follower behavior and organizational performance: The impact of transformational leaders. Journal of Leadership & Organizational Studies, 13(3), 15–26.

Bouwmans, M., Runhaar, P., Wesselink, R., & Mulder, M. (2017). Fostering teachers’ team learning: An interplay between transformational leadership and participative decision-making? Teaching and Teacher Education, 65, 71–80.

Chan, D. (1996). Cognitive Misfit of Problem-Solving Style at Work: A Facet of Person-Organization Fit. Organizational Behavior and Human Decision Processes, 68(3), 194–207.

Cho, J., Park, I., & Michel, J. W. (2011). How does leadership affect information systems success? the role of transformational leadership. Information and Management, 48(7), 270–277. https://doi.org/10.1016/j.im.2011.07.003

Cuthbertson, C., & Sauer, C. (2003). The State of IT Project Management in the UK 2002-2003. Computer Weekly.

D’Ambra, J., Wilson, C. S., & Akter, S. (2013). Application of the task?technology fit model to structure and evaluate the adoption of E?books by A cademics. Journal of the American Society for Information Science and Technology, 64(1), 48–64.

Daud, N. M., Kassim, N. E. M., Rahayu, W. S., & Noor, M. M. M. (2011). Determining critical success factors of mobile banking adoption in Malaysia. Australian Journal of Basic and Applied Sciences, 5(9), 252–265.

Davis, F. D. (1989). Technology Acceptance Model: TAM. Al-Suqri, MN, Al-Aufi, AS: Information Seeking Behavior and Technology Adoption, S, 205–219.

DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3(1), 60–95.

DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year update. Journal of Management Information Systems, 19(4), 9–30.

Doll, W. J., & Torkzadeh, G. (1988). The measurement of end-user computing satisfaction. MIS Quarterly, 259–274.

Dubelaar, C., Sohal, A., & Savic, V. (2005). Benefits, impediments and critical success factors in B2C E-business adoption. Technovation, 25(11), 1251–1262.

Gumusluo?lu, L., & Ilsev, A. (2009). Transformational leadership and organizational innovation: The roles of internal and external support for innovation. Journal of Product Innovation Management, 26(3), 264–277.

Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2014). Pearson new international edition. Multivariate Data Analysis, Seventh Edition. Pearson Education Limited Harlow, Essex.

Hou, C.-K. (2012). Examining the effect of user satisfaction on system usage and individual performance with business intelligence systems: An empirical study of Taiwan’s electronics industry. International Journal of Information Management, 32(6), 560–573.

Huitt, W. (1999). Success in the information age: A paradigm shift. Educational Psychology Interactive.

Igbaria, M., & Tan, M. (1997). The consequences of information technology acceptance on subsequent individual performance. Information & Management, 32(3), 113–121.

Isaac, O., Abdullah, Z., Ramayah, T., & Mutahar Ahmed, M. (2017). Examining the relationship between overall quality, user satisfaction and internet usage: An integrated individual, technological, organizational and social perspective. Asian Journal of Information Technology, 16(1), 100–124.

??can, Ö. F., Ersar?, G., & Naktiyok, A. (2014). Effect of leadership style on perceived organizational performance and innovation: the role of transformational leadership beyond the impact of transactional leadership–an application among Turkish SME’s. Procedia-Social and Behavioral Sciences, 150, 881–889.

Ives, B., Olson, M. H., & Baroudi, J. J. (1983). The measurement of user information satisfaction. Communications of the ACM, 26(10), 785–793.

Jung, D. D., Wu, A., & Chow, C. W. (2008). Towards understanding the direct and indirect effects of CEOs’ transformational leadership on firm innovation. The Leadership Quarterly, 19(5), 582–594.

Justin, Jasmi, M. F. A., Gui, A., Shahudin, F., & Shaharudin, M. S. (2022). Factors Affecting the Success of Information Technology Projects. 2022 1st International Conference on Information System and Information Technology, ICISIT 2022, 324–329. https://doi.org/10.1109/ICISIT54091.2022.9872642

Khasawneh, O. Y. (2020). Transformational leaders help their employees overcome their technophobia. International Journal of Technology and Human Interaction, 16(3), 70–85. https://doi.org/10.4018/IJTHI.2020070105

Kwahk, K.-Y., Ahn, H., & Ryu, Y. U. (2018). Understanding mandatory IS use behavior: How outcome expectations affect conative IS use. International Journal of Information Management, 38(1), 64–76.

Lin, F., Fofanah, S. S., & Liang, D. (2011). Assessing citizen adoption of e-Government initiatives in Gambia: A validation of the technology acceptance model in information systems success. Government Information Quarterly, 28(2), 271–279.

Makokha, M. W., & Ochieng, D. O. (2014). Assessing the success of ICT’s from a user perspective: Case study of Coffee Research Foundation, Kenya. Journal of Management and Strategy, 5(4), 46.

Mutahar, A. Y., Rasli, A. M., & Al-Ghazali, B. M. (2015). Relationship of transformational leadership, organizational learning and organizational performance. International Journal of Economics and Financial Issues, 5(1S), 406–411.

Nasrudin, E. (2017). Analisis Faktor-Faktor yang Memepengaruhi Sikap Penerimaan, Penggunaan dan Kepuasan Pengguna Sistem Aplikasi Akuntansi Keuangan Tingkat Instansi (SAKTI). Universitas Sebelas Maret (UNS) Surabaya.

Pambudi, K. H., & Adam, H. (2018). Analisis dimensi kesuksesan implementasi sistem aplikasi keuangan tingkat instansi (SAKTI) pada satuan kerja wilayah Provinsi Jawa Timur dengan pendekatan delone and mclean information system success model. Jurnal Ilmiah Mahasiswa FEB, 6(2). https://jimfeb.ub.ac.id/index.php/jimfeb/article/view/4664

Petter, S., & McLean, E. R. (2009). A meta-analytic assessment of the DeLone and McLean IS success model: An examination of IS success at the individual level. Information & Management, 46(3), 159–166.

Preacher, K. J., & Hayes, A. F. (2004). SPSS and SAS procedures for estimating indirect effects in simple mediation models. Behavior Research Methods, Instruments, & Computers, 36(4), 717–731. https://doi.org/10.3758/BF03206553

Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40(3), 879–891. https://doi.org/10.3758/BRM.40.3.879

Rai, A., Lang, S. S., & Welker, R. B. (2002). Assessing the validity of IS success models: An empirical test and theoretical analysis. Information Systems Research, 13(1), 50–69.

Ramirez-Correa, P. E., Rondan-Cataluña, F. J., Arenas-Gaitan, J., & Alfaro-Perez, J. L. (2017). Moderating effect of learning styles on a learning management system’s success. Telematics and Informatics, 34(1), 272–286.

Rezvani, A., Dong, L., & Khosravi, P. (2017). Promoting the continuing usage of strategic information systems: The role of supervisory leadership in the successful implementation of enterprise systems. International Journal of Information Management, 37(5), 417–430.

Sari, N. Z. M., & Rina Novianty Ariawaty, R. (2019). The effect tranformational leadhership to quality information systems and its impact on performance aparatur civil asn west java indonesia. International Journal of Scientific and Technology Research, 8(10), 3424–3429.

Seddon, P., & Kiew, M.-Y. (1996). A partial test and development of DeLone and McLean’s model of IS success. Australasian Journal of Information Systems, 4(1).

Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill building approach. john wiley & sons.

Stefanovic, D., Marjanovic, U., Deli?, M., Culibrk, D., & Lalic, B. (2016). Assessing the success of e-government systems: An employee perspective. Information & Management, 53(6), 717–726.

Sudarto, S. (2019). Pengembangan integrated financial management information system (IFMIS) di Indonesia. Indonesian Treasury Review: Jurnal Perbendaharaan, Keuangan Negara Dan Kebijakan Publik, 4(2), 87–103.

Sun, Y., Fang, Y., Lim, K. H., & Straub, D. (2012). User satisfaction with information technology service delivery: A social capital perspective. Information Systems Research, 23(4), 1195–1211.

Tajuddin, M. (2015). Modification of Delon and McLean model in the success of information system for good university governance. Turkish Online Journal of Educational Technology, 14(4), 113–123.

Taylor, S., & Todd, P. A. (1995). Understanding information technology usage: A test of competing models. Information Systems Research, 6(2), 144–176.

Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2), 186–204.

Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 425–478.

Wang, W.-T., Luo, M.-C., & Chang, Y.-M. (2022). Exploring the Relationship between Conflict Management and Transformational Leadership Behaviors for the Success of ERP Customization. Information Systems Management, 39(2), 177–200. https://doi.org/10.1080/10580530.2021.1913680

Yukl, G. (1981). Leadership in Organizations, 9/e. Pearson Education India